Support and My Account
We offer a variety of support options to handle many of your how-to questions. If self-service options do not answer your questions, our support specialists can talk you through in-depth, personalized troubleshooting.
- Self-Service Options
- Search this Help Center, share feedback, or ask the community. When you're using PDS, you can find content specific to the product page you're on. In the upper-right corner, click the Help icon
for assistance.
- Contact Support
- Below your ministry hub, click Support. On the Support page, you can locate your site number, and see how to get in touch with our support or sales department. You can also share your screen with a support representative, when advised. Our support specialists are available Monday - Thursday, 9:00 a.m. - 7:00 p.m. EST/EDT, and Friday, 9:00 a.m - 5:00 p.m. EST/EDT.
- Self-Service Options
- Search this Help Center for common how-to or troubleshooting questions. When you're using PDS, you can find content specific to the product page you're on. In the upper-right corner, click the Help icon
for assistance.
You can also:
- Reset your OnDemand password.
- Reinstall PDS desktop programs on your computer. Download the full installs here.
- Submit an enhancement request.
- Contact Support
- Call us at 1-800-669-2509. If you are a registered contact for your organization, you may log in here using your email address and site number. Complete the contact request form to send an email to a support representative. Please include your site number and a brief description of the issue. Our support specialists are available Monday - Thursday, 9:00 a.m. - 7:00 p.m. EST/EDT, and Friday, 9:00 a.m - 5:00 p.m. EST/EDT.
- My Account
- Manage your account, billing, and support in one place. Your site number and PIN are required to sign in.