Realm Software Services Agreement
This Software Services Agreement contains the legal terms and conditions that govern your use of and access to Realm, as well as any related intellectual property. Please review this carefully before using our Services.
About This Agreement
ACS Technologies Group, Inc., and its affiliates, their officers, directors, employees, or agents (collectively referred to as "ACST") create software solutions to help churches, schools, and other faith-based organizations fulfill their missions. You may be a visitor ("Visitor") to our websites ("Websites") or a customer ("Customer" or “Licensee”) who purchased or is using our products and services (collectively, "Services").
We have a direct relationship with some of our Customers where they have an account or a site and pay for our Services (e.g. denominational alliances, diocese, organizations, churches, parishes). These Customers may share licensed access to their account or site with authorized churches, organizations, or individuals. They are all considered our Customers, but we have different responsibilities to those with which we have direct relationships. We’ll specify when we’re referring to Visitors and particular kinds of Customers, otherwise we’ll refer to "you" generally.
ACST is the developer of Realm. Our Services are designed to help our Customers manage administrative duties, provide demographic data to plan for growth, and communicate with each other in a secure, online environment (e.g. chat, messaging, email or by sharing posts and events).
- ACST Intellectual Property
- ACST Content
- Prohibited Content
- Sharing Content Online
- Third-Party Content
Customer data that is stored in connection with our Services belongs to the Customer. The Products store data locally and the Customer is responsible for managing, securing, and backing up their data. For more information about how we can help keep Customer data secure, visit Data Security FAQ.
When a Customer invites others to participate in Realm, the Customer agrees to manage the data entered into their Realm site. The Customer is also fully and solely liable for the actions of those who use their Realm site.
Payment for Services
We prefer that Customers set up recurring electronic payments, either via bank draft, (ACH/EFT or PAD), or Credit Card to pay for access and use of the Services.
If you pay by ACH/EFT or PAD, and your account has insufficient funds, ACST will charge at minimum a $30 fee for each such occurrence. Your bank may charge you a returned item fee as well.
Realm is a software as a service ("SaaS") Web-based product created by ACST. Realm is designed and intended to help churches, parishes, diocese, and other organizations manage their numerous administrative duties.
At the time of enrollment, the details of the Customer's purchase were sent to the Customer in an email. Those fees may include a description of the package (Inform, Connect, Multiply, Accounting, etcetera ) and any one time fees or data conversion costs. You will need to set up recurring payment, either via bank draft, (ACH/EFT or PAD), or Credit Card draft to pay for access and use of the Services on your Realm Site.
If a data conversion is included, the monthly subscription will begin once the data conversion is complete. Your account will be drafted at the end of each billing period and due 30 days later (net 30 day terms).
Pricing and Price Increases
Pricing is based on the package you select. Current pricing terms are maintained in ACST systems, and reflect the Customers preferences for Services.
ACST may increase prices from time to time for Realm. We try to be sensitive to any budget constraints you may have, and we will notify you well in advance so that you can make any desired adjustments.
Realm is hosted on Amazon Web Services ("AWS"). Historically, ACST has been able to maintain uptime of over 99.99%. We monitor critical systems from multiple locations and collect historical data to ensure all systems function at peak efficiency. We analyze performance trends to help us identify potential problems before they affect you.
We offer Realm on an "as is" and "as available" basis, to the maximum extent permitted by law. For more information, please review the Limitation of Liability and Force Majeure section in our Terms of Service.
Packages and Features
Realm is for denominational, hierarchical structures and their affiliated organizations. If your church is included in a Network solution, your PII may be shared with another church or denominational office.
Term and Termination
When the Customer determines that Services are no longer needed, the term will continue until the end of the current Billing Period and the Agreement is terminated.
To cancel this Agreement, please call 1-800-736-7425. You must be authorized to make account changes and are responsible for paying any outstanding payments. You will be requested to complete a brief exit interview before terminating this Agreement.
Relationship of the Parties
ACST is an independent contractor and the Customer agrees that no partnership, joint venture, or agency relationship exists between the two parties.
All notices under this Agreement shall be in writing and delivered electronically.
Customers, you are responsible for making sure ACST has the correct contact information to reach you. If you need to change your communication preferences with us, please call Support at 1-800-669-2509. We’ll need to know your name, email address, site number, and the details of your request.
ACST DOES NOT REPRESENT THAT ANY CONTENT, INFORMATION, SUGGESTIONS, RECOMMENDATIONS OR OTHER ADVICE PROVIDED WILL BE SAFE, APPROPRIATE, OR EFFECTIVE, AND ARE PROVIDED SOLELY FOR GENERAL INFORMATIONAL PURPOSES. NO ADVICE PROVIDED BY ACST CONSTITUTES LEGAL, ACCOUNTING OR OTHER PROFESSIONAL ADVICE. YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT ANY RELIANCE ON ANY SUCH ADVICE, CONTENT OR INFORMATION IS STRICTLY AT YOUR OWN RISK. ACST DOES NOT WARRANT THE ACCURACY OR COMPLETENESS OF THE CONTENT OR INFORMATION PROVIDED. TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO EVENT WILL ACST, ITS AFFILIATES, OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, OR DIRECTORS BE LIABLE FOR, AND YOU HEREBY HOLD EACH OF THE FOREGOING HARMLESS FROM, DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF ANY ADVICE, CONTENT OR INFORMATION MADE AVAILABLE TO YOU.
No changes or modifications or waivers to this Agreement will be effective unless in writing and signed by both parties. If you have any questions about this Agreement, please contact 1-800-736-7425.