Fix Duplicates from the Dashboard
You can find and fix duplicate profiles from the Overview dashboard.
- You'll need the Merge Individual permission.
- In the top-left corner, click your ministry hub then Realm. Then click .
- Click the Overview tab.
- In the Individuals section, click the link for Possible Duplicates.
- For each potential duplicate, click Resolve.
- A pop-up window displays the two similar profiles. Decide whether to merge, delete, or ignore the profiles.
- If the profile has more than one possible duplicate, click the arrow to view the similar profiles. You will need to repeat the process above, and resolve each one-at-a-time.