Troubleshoot any errors that may arise with emails.
We work with a third-party email service to schedule and distribute bulk mail.
|Problem/Question||Possible Causes/Things to Try|
|Specific people are not receiving emails.||
|People received duplicate emails.||
|Someone has unsubscribed from Realm emails.||In order to resubscribe an individual to Realm emails, contact the ACS support team.|
Note: Before calling the ACS support team, please contact the individual to ensure that they unsubscribed by mistake and confirm that they wish to receive emails again.
|I need to see the status of my email(s).||When you use Inbox to send an email, you can see emails that are sent, undelivered, queued, and unsubscribed. For more information, visit View Group Communication History.|
|What does each email status mean?||
|Reasons why an email is undelivered.||The email address doesn't exist|
A common typo
|Reasons why an email is queued.||An email marked at queued means the server couldn't send the email immediately and will try again. |
This could happen because
|How do I know if my email was sent?||When you send an email in Realm a message displays to confirm your action. |
|No one received my email.||The server may be delaying your email. Wait 30 minutes to give the server time to deliver the email. If after 30 minutes your email hasn't sent, contact the ACS support team.|
Our support team is available Monday - Thursday, 9:00 AM - 7:00 PM EST and Friday, 9:00 AM - 5:00 PM EST. Call 1-800-669-2509.