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Change an Account Login

Realm users can change the password they use to sign in.

Only a user can change their own account password, but an admin can change the user's account email address.

CAUTION: If you enter the wrong password 5 times in a row, for security purposes, you cannot try again for an hour.
Note: Passwords must be at least 8 characters, cannot contain any part of your email address, and meet at least 3 of these 5 requirements:
  • An uppercase character
  • A lowercase character
  • A symbol (!,@,#,$,%,^, and so on)
  • A number
  • 15 or more characters
Your password must not have:
  • Repeating characters
  • Sequences (abc, cba, 123, or 321
  1. On the Realm sign-in page, click Forgot your password?
  2. Enter the email address associated with your Realm account in the Email Address text box.
  3. Click Send email.
  4. Check your email for the Reset your password message.
  5. Click the Reset Password button within the email.
  6. Enter your new password in the New password text box.
  7. Enter the password a second time in the Confirm new password text box.
  8. Click Update Password.