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Support Options

We offer a variety of support options to handle your urgent questions or walk with you through in-depth, personalized troubleshooting.

How to Get Assistance

Click Support below your ministry hub. From this page, you can locate your site number, email or call Support or Sales, search this Help Center, share feedback, join the community, or share your screen with a support representative, when advised. Our support team is available Monday - Thursday, 9:00 AM - 7:00 PM EST/EDT, and Friday, 9:00 AM - 5:00 PM EST/EDT.

Tip: Did you know that you can find help specific to the Realm page you're on? In the upper right corner, click the Help icon for assistance?
Figure 1. Realm Support Options

How to Use the Help Center

Search this Help Center for end-to-end guides and answers to common questions or tasks. Find the latest product news, research release notes, read overviews of ministry solutions and common tasks, or find best practice information. We use a combination of printable PDFs, animation, and video to meet different needs.

You may also...

  • Search or browse from the main dashboard or from a specific product's dashboard.

  • Explore more products using the drop-down menu. (Click the logo to return to the main dashboard at any time.)
    Figure 2. Figure 1 - Help Center Product Menu
  • Filter initial search results using filters to the left of the page.
    Figure 3. Figure 2 - Search and Filter
  • Help a friend or colleague find an answer. Print, email, or share a link to an article.

Figure 4. Figure 3 - Share or Print